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HSA is committed to providing students with relevant, consistent, appropriate and timely academic and welfare support information, advice, assistance and services to help them to attain academic success and maintain a satisfactory level of wellbeing while undertaking studies at a campus of HSA, including:
• making the transition to living and studying in Australia away from home and in a college environment
• becoming familiar with the college, its values, facilities, and services
• being able to readily access the information, advice, support or service that is required.
Pre - enrolment advice
A comprehensive pre-enrolment hand book will be available on the HSA website and in hardcopy for education agents and intending students.
All potential students will be interviewed over Skype by the Student Registrar prior to a course offer being made.
Arrival in Australia
Free pick up from the nearest airport on arrival in Australia and transportation to accommodation will be offered by HSA and provided upon request.
HSA will assist students to find suitable accommodation upon request.
Accommodation, transport and the cost of living
Students will be assisted to find accommodation and will be provided with information on likely rental costs, lease agreements, tenants’ rights and responsibilities.
Students will be provided with information on:
• standard costs of living for food, clothing and amenities
• purchasing vehicles and driving licence requirements
• travel and transport – train, bus, tram and taxi
Orientation
Students will be provided with a week long orientation program ( refer to HSA-PP-005-Student Orientation Policy and Procedure) which will cover:
• student support services available to students in the transition to life and study in a new environment
• legal services
• emergency and health services
• health cover
• facilities and resources
• emergency and evacuation procedures
• personal safety
• complaints and appeals processes
• any student visa condition relating to course progress and/or attendance as appropriate
• Information Technology (IT) support services.
A full time Student Welfare Officer will be available to provide a range of welfare services to students.
A Guide to Student Support Services booklet will be provided to students on the first day of their arrival at HSA.
Academic support services
English language support services will be made available via free weekly literacy, language and numeracy enhancement group sessions.
Students will be given free use of the technical library and computers when not being used for classes and will have access to unlimited internet use in accordance with policy.
Free transport from Laverton Station will be provided for students travelling from the Melbourne Metropolitan area to Werribee Campus for practical sessions.
HSA will ensure that all staff members who interact directly with students are aware of its provider obligations under the ESOS framework and the potential implications for students arising from the exercise of these obligations.
Critical incidents
HSA will have a documented critical incident policy and procedures that cover the action to be taken in the event of a critical incident, required follow up to the incident and records of the incident and action taken.
Students will be advised of emergency and evacuation procedures during their orientation program.
At each training venue there will be at least one trainer and/or administration staff member who has up to date training in first aid and has the knowledge and authority to manage an environmental emergency and critical incident.
Security and personal safety
Students will be provided with relevant and current information about security and how to reduce the risks to their personal safety in Australia generally and in the city in which their campus is located, including contact numbers for emergency services and a senior staff member.
Welfare
Students will be provided with information and referral where applicable to:
• professional counselling services for such matters as drug and alcohol dependence, relationship problems etc.
• legal services
• medical, dental and hospital services’
• community services
Health insurance cover
HSA will arrange for a representative of OSHC World Care Health insurance to be available on campus at predetermined times to advise students on health care insurance.
Career advice and work experience
Advice and a Guide to Career and Employment Opportunities and Work Experience will be provided to students during the course of their studies by the Student Support Officer, Academic Co-ordinators and relevant teachers as requested
Cultural and social experiences
A Student Social Committee consisting of elected student representatives, the Student Welfare Officer and nominated staff representative/s.
Harassment and discrimination
Policies and procedures in relation to harassment and discrimination will be implemented throughout the organisation.
Grievances, complaints and appeals
Policies and procedures in relation to grievances, complaints and appeals will be implemented throughout the organisation.
24 Hour contact/hotline
A 24 hour contact/hotline number will be notified to all students for use in emergency situations.
The student welfare officer will liase with educators and attendance clerk to identify and contact students missing for 6 consecutive days.
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